This policy explains when the price of a package can be refunded, when it cannot, and how to ask. It forms part of the terms and conditions.
What you are buying
A package is bought per event. The service is treated as delivered once the first invitation has been sent to a guest, because at that point the link has arrived and cannot be recalled.
When you get a full refund
- No invitation has been sent yet and you ask within fourteen days of payment.
- You were charged twice for the same event.
- We could not provide the service because of a fault on our side that continued to block use and that we were unable to resolve.
When there is no refund
- After the first invitation has been sent to any guest.
- Once the event date has passed.
- Where a package went unused, or only part of its guest cap was used.
- Where the event is cancelled or postponed for a reason belonging to the host or another supplier.
- Where a WhatsApp message did not arrive for a reason outside the platform — a blocked number, a wrong number, or a WhatsApp outage.
- Where a breach of the terms and conditions led to the account being suspended.
Postponement
If your event is postponed and no invitation has been sent, we can move the package to the new date at no charge instead of refunding it. If invitations have already gone out, you can update the date on the platform and re-notify your guests; the same package stays valid.
Changing package
On upgrading, what you already paid is credited against the higher package. The difference is not refunded if you would rather move to a lower one.
Custom designs
A custom design request is bespoke work that begins as soon as the request is accepted, so:
- It can be cancelled with a full refund before work starts.
- Once the first proof has been delivered there is no refund, and the revisions agreed in the request remain yours.
How to request a refund
Write to yahlainvite@gmail.com from the mobile number registered on the account, giving the order number, the event name and your reason. We review it and reply within three working days.
How long a refund takes
Once approved, the amount is returned to the method it was paid with. It takes between five and fourteen working days to appear in your account depending on the issuing bank, which is outside our control.
Contact
For any question about this policy: yahlainvite@gmail.com